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Updates regarding FPL’s response to the coronavirus (COVID-19) pandemic:
While the wide majority of FPL customers are able to pay their bills, they do have customers struggling as a result of COVID-19. They remain committed to helping those customers still experiencing hardship.
Unfortunately, the majority of FPL customers past-due on their bill have not reached out to FPL for help, despite their outreach. Since the beginning of the pandemic, FPL Customer Service team alone has initiated more than 2.1 million phone calls, emails and other communications. They would greatly appreciate your help in getting the word out about the assistance that’s available by sharing our posts on Facebook<https://www.facebook.com/fplconnect/photos/a.452399044235/10158805555499236/?type=3&theater> and Twitter<https://twitter.com/insideFPL/status/1283446410793426944>.
As they have since mid-March, FPL is continuing to suspend disconnections for nonpayment while helping connect customers with financial assistance. And, where there is hardship, they are continuing to waive late fees and offer customers additional payment extensions to help them manage past-due FPL balances.
While they never want to turn the lights off for nonpayment – especially during these difficult times – they remain mindful that unpaid electric bills are ultimately paid for by all FPL customers. They will continue to assess their COVID-19 policies to ensure they’re supporting customers experiencing hardship while also balancing the needs of all of their more than 5 million customers. FPL urges customers struggling to pay their bill to take action now and call FPL directly, toll-free, at 800-226-3545, to discuss their situation, as they remain responsible for their outstanding FPL balance.